Delivery and Return Policy

We offer free standard US shipping for orders over $50

Orders are usually processed and shipped within 1-2 business days (M-F) of purchase. When your order ships, you will receive shipping confirmation and tracking information. Tracking information is also accessible on the TRACKING PAGE. For orders under $50 the shipping fee is a flat fee of $4.95

RETURNS

We offer easy returns for our customers

Returns are easy and convenient! Free tracking is included for all addresses within the U.S. Final sale items are not eligible for returns. To process a return or exchange, please follow the steps described below. A $5.95 restocking fee applies per returned order.

How long does shipping take?

It takes 1-2 business days to process your order in our warehouse, and you may expect your package to be delivered within 3-7 business days of the shipping date to a U.S. address

How do I track my order?

When your order ships, we will contact you with a shipping confirmation and tracking information. You can TRACK YOUR ORDER HERE or in you account under Order History. Just select the order you would like to track and click on the "Track Package" button

How can I return an item?

Returns are easy and convenient! To process a return, you just need to follow these 5 simple steps:

1. Contact our helpdesk at help@nueskin.com and request your return label

2. The items must be sent back in their new, unworn condition* within 30 days of delivery.

3. Repack items in their original packaging and seal the box securely with tape. If your poly-mailer is not reusable, simply send your items in the a box.

4. Print your pre-paid Return Label and affix to your the package. Make sure to cover or remove any original shipping information

5.Schedule a pickup, give the package to your mailman, drop it in your mailbox, at work or at a post office without waiting in line. Allow 30 days for us to process your request upon receipt.

How long does it take to process a return?

Returns are typically processed within 30 days when you drop the package in the mail. You will be refunded once the return gets processed by our warehouses. A $5.95 restocking fee applies per returned order.

I received an incorrect, incomplete or damaged order. What do I do?

You can contact our team by sending an email to help@nueskin.com with the order number and the missing, incorrect or damaged item's name. We'll be more than happy to help!

What payment methods are accepted?

We accept the following payment methods: Visa, Mastercard, Amex, Discover, Paypal, Google Pay, Apple Pay

Who should I contact if I have any inquiries?

You can contact our team by sending an email to help@nueskin.com and we’ll make sure to respond as soon as possible.

Continue Shopping

Contact our helpdesk at help@nueskin.com and request your return label
The items must be sent back in their new, unworn condition* within 30 days of delivery.
Repack items in their original packaging and seal the box securely with tape. If your poly-mailer is not reusable, simply send your items in the Bijou box.
Print your pre-paid Return Label and affix to your the package. Make sure to cover or remove any original shipping information
Schedule a pickup, give the package to your mailman, drop it in your mailbox, at work or at a post office without waiting in line. Allow 30 days for us to process your request upon receipt.

Have questions?
Email us at help@nueskin.com
and we’d be more than happy to help

FREQUENTLY ASKED QUESTIONS